Support
Photo-guided room resets with a timer, double-check pass, and signed reset log.
Need help? Email support@addictingapps.org and include your iOS version and what you were doing when the problem happened. We aim to reply within two business days.
Frequently asked questions
How do I set up my first room?
Tap Add Room, name the room, then add steps in play order — one physical action per step, each with a reference photo of the correct reset state. If your team resets back-to-front, set Run order to Reverse and the checklist will run your steps backwards.
What is the double-check pass?
After every step is checked once, the app requires a second sweep: each step is shown again, photo first, for confirmation. Only then can the reset be signed off. This is deliberate — the second look is what catches the missed padlock.
What does the free version include?
One fully functional room — steps, photos, timer, double-check, incidents, history, and exports. The one-time Reset Pro purchase ($49.99) unlocks unlimited rooms on that device. No subscription.
How do I move my data to a new device?
Settings → Export Backup creates a single file with all rooms, photos, staff, and history. On the new device (fresh install), use Settings → Import Backup. The app also rides along in normal device backups.
Does it work offline?
Completely. The app never needs a network connection — nothing is stored in the cloud.
Can I use it in Guided Access / kiosk mode?
Yes — the app is designed for a shared device at the game master station. All flows work inside Guided Access, and the run screen has no destructive single-tap actions.
My purchase didn't unlock. What do I do?
Settings → Restore Purchases while signed into the same Apple Account that bought Reset Pro. If it still doesn't unlock, email us.
Privacy
Everything stays on your device. Read the full privacy policy.